1. ORDER CANCELLATION

Orders may be cancelled before they are dispatched from our facility. Once dispatched, cancellations are not accepted.

To request a cancellation, please contact us immediately with your order number. If your order has already been shipped, your request cannot be processed.

Cancellation of prepaid orders, if accepted, will be refunded to the original payment method within 5–10 business days.

For COD orders refused at delivery: the COD Convenience Fee is non-refundable. Repeated refusals may result in restriction of the COD facility for your account.

2. NO RETURN POLICY

As Buffsy Beauty deals in personal care and cosmetic products, we strictly do not accept returns once a product has been opened, used, or tampered with. This policy is in place to ensure hygiene, safety, and the integrity of our products.

3. ELIGIBLE CASES FOR REFUND OR REPLACEMENT

Notwithstanding the No Return Policy, we will process a refund or replacement only in the following exceptional circumstances:

• The product received is damaged or broken

• The wrong product has been delivered

• The product has leaked during transit

In all eligible cases, the customer must report the issue within 24–48 hours of delivery, along with a clear unboxing video and photographs as evidence. Claims submitted after this window will not be entertained.

4. REFUND PROCESSING

Upon verification of the claim and approval, refunds will be processed within 5–10 business days to the original payment method:

• Credit/Debit Card refunds: 5–10 business days (subject to your bank's processing time)

• UPI and Net Banking: 3–7 business days

• Digital Wallets: 2–5 business days

• COD orders (eligible claims only): Refunded via bank transfer; customer must provide valid bank account details

5. NON-REFUNDABLE SITUATIONS

The following are not eligible for refund or replacement:

• Products that have been opened, used, or tampered with

• Products with physical damage caused by the customer after delivery

• Orders refused or returned without a valid reason

• Products purchased during non-refundable promotional offers or sales

• COD Convenience Fee under any circumstance

6. HOW TO RAISE A REQUEST

To initiate a claim, please:

1. Contact us within 24–48 hours of delivery

2. Provide your order number and a brief description of the issue

3. Attach a clear unboxing video and photographs of the product and packaging

Our support team will review your claim within 2 business days and communicate the outcome via the contact details provided.

7. CONTACT US

For queries regarding cancellations or refunds, please contact us through the Contact page on our Website.