Shipping Policy

1. ORDER PROCESSING TIME

All orders are processed within 1–2 business days from the date of order placement and successful payment confirmation. Orders placed after 12:00 PM IST will be processed on the next business day.

Orders placed on Sundays, public holidays, or during promotional sale periods may experience additional processing time.

2. DELIVERY TIMEFRAMES

Estimated delivery timelines after dispatch:

• Metro Cities: 2–3 business days

• Other Locations (Tier 2, Tier 3, and Rural Areas): 5–8 business days

These timelines are estimates only. Actual delivery dates may vary depending on courier partner operations and your delivery location.

3. SHIPPING CHARGES

Shipping charges are calculated at checkout based on:

• Order weight and dimensions

• Delivery location and pin code

• Courier partner logistics and applicable surcharges

Free shipping may be offered during certain promotional campaigns. However, free shipping eligibility may be revised or temporarily suspended during sales events without prior notice.

For Cash on Delivery (COD) orders, a COD Convenience Fee of ₹75–₹100 is applicable in addition to shipping charges.

4. CASH ON DELIVERY (COD)

COD is available only for orders below ₹2,000. Orders exceeding ₹2,000 must be prepaid. If you refuse or return a COD order at the time of delivery without a valid reason, the COD Convenience Fee is non-refundable.

5. SHIPPING DELAYS

Delivery timelines may be affected by circumstances beyond our control, including:

• Adverse weather conditions or natural calamities

• Courier partner operational issues

• Delivery to remote or restricted-access locations

• Public holidays and regional shutdowns

Buffsy Beauty is not liable for delays caused by courier companies or circumstances beyond our reasonable control.

6. ORDER TRACKING

Once your order is dispatched, you will receive a shipping confirmation with your tracking number and courier details. You may track your shipment through the courier partner's website.

7. INCORRECT OR INCOMPLETE ADDRESS

Please ensure your delivery address is accurate and complete at the time of placing your order. We are not responsible for non-delivery or delays caused by incorrect address information provided by the customer. Re-delivery charges may apply.

8. CONTACT US

For shipping-related queries, please contact us through the Contact page on our Website.